Shipping policy

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing times may be longer during product launches, promotions, or periods of high order volume.

Canada Shipping

We offer tracked shipping throughout Canada. Available shipping options and applicable charges are displayed at checkout.

United States Shipping

We offer tracked shipping to eligible addresses in the United States. Available shipping options and applicable charges are displayed at checkout.

Delivery Estimates

Delivery estimates provided at checkout are estimates only and do not include order processing time. Carrier delays, weather conditions, customs processing, and other circumstances outside our control may affect delivery times.

Tracking

When tracking is available, you will receive shipping confirmation and tracking information after your order has been dispatched.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the product or shipping price and are the customer's responsibility.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you discover an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Shipments

If your package appears to be lost or arrives damaged, please contact us at contact@reywixa.com with your order number so we can assist you.

For shipping questions, contact us at contact@reywixa.com.